1. Servme - Best overall Resy alternative

Servme is a reservation and seating management system, built for single and multi-location restaurants, F&B groups, entertainment and hotel dining concepts.

Top features include a robust restaurant CRM with detailed guest profiles, customizable reservation widget, the ability to create auto-tags for guest segmentation, among other perks.

Unlike Resy, Servme doesn’t require commissions or charge cover fees on any bookings made via your restaurant website, app, or the booking widget. 

Here are the top benefits of using Servme:

• Reservation, seating, and waitlist management: Servme helps operators and business owners manage front-of-house operations. 

• Floor planning software: Servme gives restaurants flexible views, list, floor plan, and grid, so hosts can see real-time table status at a glance. With drag-and-drop, you can manage and merge tables, optimize seating, and seat guests in seconds.

• Booking channels: Servme helps you get more online reservations via integrations with leading booking channels like Facebook and Instagram, Reserve with Google, Zomato, Tripadvisor, and others. There are some country-specific channels like AfternoonTea.co.uk in the UK and Ireland, and webook and The Chefz in Saudi Arabia. 

• Dedicated account manager: Dining concepts using Servme get a dedicated customer success account manager who is available to chat, support, and even generate reports on their behalf. 

• Marketing features: Create email, SMS, and WhatsApp marketing campaigns directly in Servme. You can create anything from a monthly restaurant newsletter or a personalized marketing strategy for your dining concept.

• Advanced reporting: Using Servme you can generate various restaurant reports, including daily sales reports, top clients report, summary report, among others. 

• Fewer no-shows: Restaurants can reduce no-show guests with automated notifications and reservation deposits. 

• Reputation management: Concepts can send automated guest surveys after the dining experience over to learn more about what guests liked and disliked. 

• Pricing: Servme pricing begins at $129 per month for annual subscriptions and can rise to $399 per month for restaurant groups.

  
  

2. Sevenrooms 

SevenRooms is a cloud-based reservation platform for restaurants, bars, and other venues, offering tools like CRM and marketing. It helps F&B businesses boost revenue and deliver personalized guest experiences.

Top Sevenrooms features:

• Reservation management: The system handles reservations and waitlists to streamline seating and speed up table turnover. Its online booking widget supports 15 languages.

• Integrated CRM: The software lets you build detailed guest profiles to help staff track preferences and create personalized experiences.

• Marketing automation: Sevenrooms provides email and two-way SMS marketing tools for targeted campaigns and promotions.

• Pricing: SevenRooms does not publish its pricing online. It is customized for each client, though research shows a high starting cost, of around $700 per month, in addition to a one-time setup fee. The platform does not charge cover fees.

Further reading: How to Create a Personalized Messaging Strategy for Your Restaurant

3. EatApp 

Cloud-based reservation system EatApp is another alternative to Resy. It offers reservation management, guest profiling, CRM, a diner network, among other restaurant management features.

Here are the top EatApp features:

• Guest profiling and CRM: Restaurants can create and maintain detailed guest profiles to build a database of customer preferences and dining history.

• Reservation and table management: The platform allows restaurants to manage both online and in-person reservations, organize table and seating arrangements. 

• Automated surveys: The system can automatically send an SMS survey to guests shortly after their dining experience, making it simple to collect timely feedback.

• Floor Planning: EatApp offers limited features for managing your restaurant's floor plan.

• Pricing: EatApp offers a free membership for up to 30 covers. In terms of paid tiers, all 3 tiers include a free trial. Paid plans start from $79 per month to $319 per month. However, Eatapp charges extra for integrations and add-ons as well as covers beyond the plan.  

Further reading: 6 Tips to Generate Direct Reservations for Your Restaurant

4. OpenTable 

Another important Resy alternative is OpenTable. Like Resy, it offers a reservation solution and a consumer-facing site. Guests can make bookings across a wide range of restaurants via the OpenTable diner network. 

One common issue guests face when making Resy reservations is that the bookings don’t go through. On Trust Pilot, many consumers have suggested using OpenTable as an alternative to Resy.

Top OpenTable features:

• Diner network: Restaurants can join OpenTable’s diner network and get online bookings from it. 

• Rewards program: Concepts can access the Diners’ Rewards program. However, this is limited to US-based restaurants.

• Centralized database: OpenTable lets you collect guest information in a single, centralized CRM so operators can segment customers and engage them based on preferences.

• Pricing: OpenTable has 3 tiers, starting $149/month and excluding cover fees, while the highest tier is $449 per month. The basic tier lacks waitlist management, POS integrations, waitlist management, and marketing features.

However, one of the biggest disadvantages of using OpenTable is cover fees, which means you’ll pay $1.5 cover fee per booking made. 

Further reading: Compared: Sevenrooms vs OpenTable vs Servme

5. Toast 

Toast is a reservation management and restaurant point-of-sale (POS) system. Known for its POS capabilities, Toast is a direct competitor to reservation systems like Resy. 

Combined with its CRM, Toast’s table and seating management features make it a good alternative for restaurants looking to collect basic guest information and streamline operations. 

Top Toast features:

• Integrated platform: Toast provides a fully integrated solution, from its user-friendly POS to modern hardware.

• Email marketing features: Toast offers restaurant marketing automation features, mainly in the form of email marketing for restaurants. It helps concepts build email lists and engage with guests.

• Comprehensive reporting: The system offers strong reporting features.

• Inventory management: As a POS solution, Toast’s inventory module saves time by automatically updating inventory in real-time based on menu items sold.

• Pricing: Upfront costs for Toast are tied to hardware and implementation, which are customized to each restaurant's specific needs. Their starter plan begins at $69 per month, however, Toast charges for integrations.

Further reading: How to Use Personalized WhatsApp Messages for Your Restaurant

6. Tock 

Tock is a leading table management system, and a strong competitor to Resy. It helps hospitality businesses manage reservations, reduce no-shows, and increase revenue. 

Its "ticketing system" allows venues, especially high-end concepts, to secure bookings by charging upfront fees or deposits.

Top Tock features:

• No-show reduction: Tock's ticketing system helps venues minimize revenue loss from no-shows and last-minute cancellations.

• Prepaid offerings: The platform lets restaurants collect online reservation fees for prepaid dishes, menus, and events.

• Detailed guest profiles: Tock’s CRM lets you build detailed guest profiles, which can include custom questionnaires to gather information before or after a visit.

• Pricing: Tock has 4 pricing plans ranging from $79 per month to $769 per month. While it doesn't charge cover fees, it does charge a percentage on prepayments, which varies by plan (3% for the lowest tiers, 2% for the Premium plan, and 0% for the most expensive plan). 

Integrations are only available with the more expensive Premium and Premium Unlimited plans.

Further reading: How to Create a Restaurant No-Show Policy [Templates Included]

7. ResDiary 

ResDiary is an online reservation system designed to help hospitality operators streamline their dining service. It offers tools for reservation management, customer profiling, and integrations with other software, like F&B POS systems and marketing software.

However, some restaurants say the solution is “complex and not intuitive,” which requires a long learning curve.

Top ResDiary features:

• Customizable reservation widget: Restaurants can create online booking widgets for their websites to manage reservations, handle event inquiries, and build their database.

• Special event management: ResDiary simplifies the management of large-party bookings and helps businesses forecast expected spending. 

• Diner-facing platform: ResDiary offers an exclusive listing on its diner-facing platform, Dish Cult. This desktop and mobile app helps restaurants attract more diners and simplifies the booking process for customers.

• Various integrations: The tool can integrate with various systems, including accounting software, POS systems, and SMS messaging.

• Pricing: ResDiary’s pricing begins at $89 per month, which includes up to 150 covers. Additional covers can be purchased for an extra fee. The most expensive plan starts at $189 per month. ResDiary also charges for integrations.

ResDiary does not offer a free trial but it also doesn’t charge cover fees.

Further reading: How to Create a Marketing Strategy for Your Food Business