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Frequently asked questions

Frequently asked questions

Have questions? We’re here to help. Everything you need to know about SerVme, pricing, integrations and more.

Have questions? We’re here to help. Everything you need to know about SerVme, pricing, integrations and more.

General Questions

General Questions

Can I get a free demo?

Of course you can :) You can book a free demo with us.

Can I get a free demo?

Of course you can :) You can book a free demo with us.

Do you have a free trial?

Yes, Servme offers a free trial to customers after they book a quick demo.

Do you have a free trial?

Yes, Servme offers a free trial to customers after they book a quick demo.

Do you offer onboarding and support?

Always and for free. You can expect a white-glove onboarding service with your dedicated account manager and 24/7 tech support. Your team can access the knowledge base help center with video tutorials, product article updates, and easily book on-demand training sessions. We take pride in serving our customers and ensuring that their business flourishes.

Do you offer onboarding and support?

Always and for free. You can expect a white-glove onboarding service with your dedicated account manager and 24/7 tech support. Your team can access the knowledge base help center with video tutorials, product article updates, and easily book on-demand training sessions. We take pride in serving our customers and ensuring that their business flourishes.

What is Servme best known for?

Servme is a guest platform that offers CRM, marketing, table management system, waitlist, commission-free bookings, ratings and reviews, and it is integrated with payments, point of sale, phones, and much more.

What is Servme best known for?

Servme is a guest platform that offers CRM, marketing, table management system, waitlist, commission-free bookings, ratings and reviews, and it is integrated with payments, point of sale, phones, and much more.

Which type of clients does Servme service?

Our platform services standalone restaurants, multi-restaurant operations across different countries, entertainment groups, and hotels that manage restaurants.

Which type of clients does Servme service?

Our platform services standalone restaurants, multi-restaurant operations across different countries, entertainment groups, and hotels that manage restaurants.

Which countries do you serve?

We are global. Our technology is available across hundreds of cities across the world.

Which countries do you serve?

We are global. Our technology is available across hundreds of cities across the world.

restaurant management

restaurant management

Does Servme charge for online bookings?

Never. We have a zero-commission policy. We do not charge for any online reservations/waitlist or requests including those coming from third-party booking channels such as Facebook, Instagram, Reserve by Google, etc.

Does Servme charge for online bookings?

Never. We have a zero-commission policy. We do not charge for any online reservations/waitlist or requests including those coming from third-party booking channels such as Facebook, Instagram, Reserve by Google, etc.

How does Servme generate bookings and fill seats?

Our platform allows you to capture guest bookings and fill more seats directly. Servme offers an online booking widget, integrated with third-party booking channels (Instagram, Facebook, Tripadvisor, Google, Zomato, and many more) that allows your restaurant to be visible and have guests book directly. This widget is customizable for your needs and can be themed to match your brand. By using Servme’s CRM and marketing promotions, guest triggers and automation tools you can re-engage with guests effortlessly and bring them back.

How does Servme generate bookings and fill seats?

Our platform allows you to capture guest bookings and fill more seats directly. Servme offers an online booking widget, integrated with third-party booking channels (Instagram, Facebook, Tripadvisor, Google, Zomato, and many more) that allows your restaurant to be visible and have guests book directly. This widget is customizable for your needs and can be themed to match your brand. By using Servme’s CRM and marketing promotions, guest triggers and automation tools you can re-engage with guests effortlessly and bring them back.

How can I manage my bookings in Servme?

All online bookings, manually added reservations and walkins, waitlists and special requests are directly visible in the table management system of Servme. Set the rules of accepting bookings, covers, capacity, and restrictions, and the system will visualize the bookings in multiple views (list dashboard, floorplan and by sections, and grid).

How can I manage my bookings in Servme?

All online bookings, manually added reservations and walkins, waitlists and special requests are directly visible in the table management system of Servme. Set the rules of accepting bookings, covers, capacity, and restrictions, and the system will visualize the bookings in multiple views (list dashboard, floorplan and by sections, and grid).

Can I manage and track my online events on Servme?

Yes. With your essential and advanced package, you can surely create, manage, and track the source of all events. Instantly see the return on investment such as number of bookings, covers, payments collected for scheduled events.

Can I manage and track my online events on Servme?

Yes. With your essential and advanced package, you can surely create, manage, and track the source of all events. Instantly see the return on investment such as number of bookings, covers, payments collected for scheduled events.

Does Servme offer marketing tools?

Yes, Servme has a built-in Email and SMS marketing platform. You can create, automate, and manage Email and SMS campaigns directly and analyze the best performing campaigns and see all the analytics. We offer ready made templates for all occasions. To send SMS promotions you can subscribe to SMS bundle packages offered for global countries. For Email promotions, there is a current cap of 5,000 emails per month. You can subscribe and pay for up to 10,000 per month.

Does Servme offer marketing tools?

Yes, Servme has a built-in Email and SMS marketing platform. You can create, automate, and manage Email and SMS campaigns directly and analyze the best performing campaigns and see all the analytics. We offer ready made templates for all occasions. To send SMS promotions you can subscribe to SMS bundle packages offered for global countries. For Email promotions, there is a current cap of 5,000 emails per month. You can subscribe and pay for up to 10,000 per month.

How can I reduce the number of no-show guests at my restaurant(s)?

Servme is integrated with multiple global and regional payment providers to help you secure deposits and authorize credit cards details. Guests pay a deposit (partial or full) online to book for an experience, event, or a normal booking. Guest can also be given the option to authorize their credit cards and in case of last minute cancellation and no show they are then charged. Also your staff can charge a guest directly when a booking is made over a telephone. You can set all the rules and policies in place by shift or event for any bookings.

How can I reduce the number of no-show guests at my restaurant(s)?

Servme is integrated with multiple global and regional payment providers to help you secure deposits and authorize credit cards details. Guests pay a deposit (partial or full) online to book for an experience, event, or a normal booking. Guest can also be given the option to authorize their credit cards and in case of last minute cancellation and no show they are then charged. Also your staff can charge a guest directly when a booking is made over a telephone. You can set all the rules and policies in place by shift or event for any bookings.

Can I use Servme to manage multiple restaurants or a large group?

Absolutely. Servme is best suited for multi-restaurant operations where you can track the guest profile and data across restaurants globally. Your staff does not need to create a profile if the guest has not dined at a sister restaurant. All guest profiles are directly visible to your teams and allows your staff to manage profiles effortlessly. You can manage roles and privileges of your staff as well to restrict data access across one or more restaurants.

Can I use Servme to manage multiple restaurants or a large group?

Absolutely. Servme is best suited for multi-restaurant operations where you can track the guest profile and data across restaurants globally. Your staff does not need to create a profile if the guest has not dined at a sister restaurant. All guest profiles are directly visible to your teams and allows your staff to manage profiles effortlessly. You can manage roles and privileges of your staff as well to restrict data access across one or more restaurants.

Does Servme offer a digital menu?

Yes. With Servme you don’t have to download an app to create and manage digital menus. Instead, you can create, edit, and launch as many digital interactive web menus from the Servme dashboard. You can also customize and theme your menus. Guests can scan the QR code and see all your active menus. Digital menus are a great way to add seasonal flavor and increase restaurant sales.

Does Servme offer a digital menu?

Yes. With Servme you don’t have to download an app to create and manage digital menus. Instead, you can create, edit, and launch as many digital interactive web menus from the Servme dashboard. You can also customize and theme your menus. Guests can scan the QR code and see all your active menus. Digital menus are a great way to add seasonal flavor and increase restaurant sales.

How can I access Servme?

Servme is available on the web, as well as on Android tablets, and mobile devices running iOS and Android. We are currently developing our application for iOS tablets.

How can I access Servme?

Servme is available on the web, as well as on Android tablets, and mobile devices running iOS and Android. We are currently developing our application for iOS tablets.

Integrations

Integrations

Does Servme integrate with point of sale systems?

Yes. Servme integrates with 30+ restaurant point-of-sale (POS) systems. You can discover the full list of point of sale system that servme integrates with on our integrations page. By integrating with point of sale, we capture guest spend, orders, menu items to help track guest preference and habits. This allows your servers and staff to personalize the dining experience and upsell based on the guests’ preferences.

Does Servme integrate with point of sale systems?

Yes. Servme integrates with 30+ restaurant point-of-sale (POS) systems. You can discover the full list of point of sale system that servme integrates with on our integrations page. By integrating with point of sale, we capture guest spend, orders, menu items to help track guest preference and habits. This allows your servers and staff to personalize the dining experience and upsell based on the guests’ preferences.

How do I know which integration is best suited for my operations?

Integrations are meant to enhance and streamline your operations and are completely based on your operational needs. If you operate a fairly large, or very busy restaurant which requires a very elevated experience, we recommend powering your restaurant with a phone, point of sale, and payment integration. Here’s what you need to know: Phone integrations: Prompts the hostess to see the guest profile on the Servme table management system, when a call is received. Helps track all incoming calls as well. This helps personalize the guest call experience and book a table based on the guest preference and history. Point of Sale integration: Link the POS to Servme to capture data such as guest spend, ordered menu items, discounts, server tips, and much more. All data is stored in reporting and guest CRM. This helps staff upsell items and truly understand how well the restaurant did in revenues and by table and reservation. Payment integrations: Collect full in-advance deposits and sell ticketed events, and authorize credit cards to lower last minute cancellation and no shows. This is a no brainer for all restaurants. Property management system integrations (For hotels): Servme integrates with hotel PMS ensuring your staff never has to do breakfast printouts ever again. Your staff can easily find the inhouse guest details and check in the guest instantly and without the need to use paper and pen and then create a separate F&B breakfast report. Most hotels are using this beneficial integration. Booking channel integrations: Almost all restaurants are plugged into the third-party booking channels. By integrating with popular booking online channels such as Facebook, Instagram, Reserve by Google, Tripadvisor, Zomato, and others you guarantee that your restaurant is visible online for direct bookings. Phone and Point of Sale Integrations are accessible in the advanced package.

How do I know which integration is best suited for my operations?

Integrations are meant to enhance and streamline your operations and are completely based on your operational needs. If you operate a fairly large, or very busy restaurant which requires a very elevated experience, we recommend powering your restaurant with a phone, point of sale, and payment integration. Here’s what you need to know: Phone integrations: Prompts the hostess to see the guest profile on the Servme table management system, when a call is received. Helps track all incoming calls as well. This helps personalize the guest call experience and book a table based on the guest preference and history. Point of Sale integration: Link the POS to Servme to capture data such as guest spend, ordered menu items, discounts, server tips, and much more. All data is stored in reporting and guest CRM. This helps staff upsell items and truly understand how well the restaurant did in revenues and by table and reservation. Payment integrations: Collect full in-advance deposits and sell ticketed events, and authorize credit cards to lower last minute cancellation and no shows. This is a no brainer for all restaurants. Property management system integrations (For hotels): Servme integrates with hotel PMS ensuring your staff never has to do breakfast printouts ever again. Your staff can easily find the inhouse guest details and check in the guest instantly and without the need to use paper and pen and then create a separate F&B breakfast report. Most hotels are using this beneficial integration. Booking channel integrations: Almost all restaurants are plugged into the third-party booking channels. By integrating with popular booking online channels such as Facebook, Instagram, Reserve by Google, Tripadvisor, Zomato, and others you guarantee that your restaurant is visible online for direct bookings. Phone and Point of Sale Integrations are accessible in the advanced package.

Does Servme offer open APIs?

Yes, Servme has open APIs. We share them with third parties after conducting technical meetings to get a clear understanding of the scope.

Does Servme offer open APIs?

Yes, Servme has open APIs. We share them with third parties after conducting technical meetings to get a clear understanding of the scope.

PAYMENT METHODS / PRICING

PAYMENT METHODS / PRICING

How much does it cost to use SerVme?

Servme offers three competitive packages. You can access the details on pricing page. All packages are subscription based. We don’t have any hidden fees. If you need help determining which package works better for your restaurant business, request a demo and we’ll get in touch shortly. You can always send an email to sales@servmeco.com.

How much does it cost to use SerVme?

Servme offers three competitive packages. You can access the details on pricing page. All packages are subscription based. We don’t have any hidden fees. If you need help determining which package works better for your restaurant business, request a demo and we’ll get in touch shortly. You can always send an email to sales@servmeco.com.

How can I pay for SerVme?

Servme accepts credit and debit cards.

How can I pay for SerVme?

Servme accepts credit and debit cards.

Can I upgrade my current payment plan?

Absolutely. Please reach out to your account manager and they will handle the upgrade for you.

Can I upgrade my current payment plan?

Absolutely. Please reach out to your account manager and they will handle the upgrade for you.

Turn your first time guests into VIPs
Turn your first time guests into VIPs

If you have more questions, get in touch with our team.

If you have more questions, get in touch with our team.