Great hospitality is built on meaningful moments, seamless welcomes, personalized touches, and service that feels effortless. But behind every memorable guest experience is a floor team juggling tools that often slow them down.
That changes today.
The new Servme iPad App brings everything your team needs to deliver exceptional guest experiences in real time, and on the floor.
Built specifically for restaurants, the app combines smart reservation management, live guest insights, and seamless table control all in one intuitive interface.
This isn’t just an update. It’s a shift in how hospitality is delivered from the first step through the door to the final thank you.
Because when your team runs smoothly, your guests feel it.
What You Can Do with the New iPad App
Here’s what you can expect from the Servme iPad App, starting today:
1. See your entire floor in real-time
Navigate your entire venue with an intuitive, zoomable floor plan that shows everything at a glance, from booked tables to no-shows to waitlisted guests.
Toggle between views, combine tables, set timers, and more. Reservations are color-coded by status (like green for seated and orange for pending), helping your team make faster decisions in real time.
Know your guests instantly
Whether it’s a first-time guest or a returning VIP, having quick access to profiles can be the difference between good and great service.
The Guestbook lets you search for guests, view their preferences, visit history, feedback, and more - all without leaving your iPad.
3. Track spend and upsell smarter
Make smarter, faster decisions with Live Spend, a real-time view of what each table is spending, down to individual guests.
You’ll see total bill value, revenue per available seat hour (RevPASH), and spend trends, so you can upsell strategically and provide VIP-level service to top spenders.
4. Optimize every time slot
Servme’s iPad app introduces Cover Flow, which shows reservations distributed across time slots. This helps you anticipate peak hours, manage pacing, and keep operations running smoothly, while giving your hosts full visibility to handle walk-ins and adjustments with confidence.
5. Organize your floor like a pro
Streamline how you view and manage reservations. Group bookings by reservation status, sections, or time slots and filter by tags, booking source, or who made the reservation.
This makes it easier to focus on what matters most in the moment.
6. Review performance, every shift
Need to look beyond just today’s shift? The new Summary Report gives you a comprehensive performance overview for any selected date range (up to 31 days) directly from your iPad or iPhone.
Get access to key metrics and breakdowns that help you make better decisions:
Key Statistics: Reservations, seated covers, cancellations & no-shows, revenue (POS-enabled), average spend, and RevPASH
Daily Breakdowns: Track seated covers and missed reservations
Source Analysis: See how guests booked, including online and offline channels
Guest Breakdown: View new vs returning guests, and walk-in trends
Revenue Summary: Sales performance by category, with expandable visual graphs
This feature helps GMs and owners stay data-informed, even while on the move. No laptop required.
Why This Matters
The Servme iPad App is a guest experience enabler.
By putting real-time data, guest insights, and operational control in one place, it empowers your team to:
Greet guests with confidence
Anticipate needs and personalize service
Track spend and guest preferences in the moment
Run the floor with speed and intention
Because memorable dining doesn’t happen by accident, it’s made by teams that are informed, prepared, and empowered.
“We designed the Servme iPad App to help operators focus on what matters most, the guest. It’s about giving teams the power to anticipate needs and make hospitality feel effortless.”
— Sarah Hawilo, CEO, Servme
Ready to Elevate Every Experience?
The new Servme iPad App is available now for all Servme customers. Download it today and give your team the tools to create unforgettable guest moments every shift.
Not using Servme yet? Get in touch to see how we’re transforming guest experience and operations for leading restaurant groups across the region.
Mohammed Rafy
Updates
